Returns & Exchange
Policy

We accept exchanges or issue store credit on ready-to-wear items that meet the following conditions:

• Request made within 14 days of confirmed delivery.
• Item is unworn, unwashed, and unaltered.
• All original tags are still attached and intact.
• Item is in its original packaging or equivalent protective wrapping.

We issue store credit — not cash refunds — for eligible returns, redeemable against any future order. Exchanges for a different size or colour are processed at no additional charge where stock permits.

Items purchased during a sale or promotional event are eligible for exchange only — no store credit or refunds.

All custom-made, tailored, and commissioned pieces are non-returnable and non-refundable. This includes:

• Pieces made to your measurements.
• Orders placed via our admin payment link after a negotiated quote.
• Items with custom fabric, embellishment, or colour selections.
• Commissioned portfolio or couture pieces.

Because these garments are crafted specifically for you — using materials sourced and labour invested on your behalf — we cannot accept returns once production has begun.

If there is a defect or construction fault on a bespoke piece, we will correct or remake it at no charge. Please contact us within 48 hours of receiving the item with clear photographs.

If your item arrives damaged, defective, or is not what you ordered, we take full responsibility. Here's what we'll do:

• Provide a full replacement at zero cost to you.
• Arrange and cover the return shipping for the incorrect item.
• Process the replacement within 5–7 business days of receiving confirmation.

Contact us within 48 hours of delivery with your order reference and photos of the issue. Claims raised after this window may not be eligible.

Return shipping costs are borne by the customer for change-of-mind returns or size exchanges, unless the item is faulty or incorrect.

• We recommend using a trackable courier service — Mide Wears is not responsible for items lost in return transit.
• Do not send items back without first contacting us and receiving a return confirmation.
• Unauthorised returns will not be processed.

Once we receive and inspect a returned item, store credit is issued within 2 business days.

1. Contact us via our contact page, WhatsApp, or email within the eligible window.
2. Provide your order reference number and reason for return.
3. Attach clear photographs of the item (required for damage/defect claims).
4. Wait for our team to review and issue a return authorisation — do not ship items without this.
5. Pack the item securely and send it to the address we provide.
6. Store credit is issued once the item passes inspection.